How can we help?
Setup takes a few minutes. If something goes wrong, the row tells you why, and we answer email ourselves.
Your first documents in four steps.
Make a template
Any Google Doc with placeholders such as {{Name}} that match your column headers. Case and extra spaces do not matter.
Open MergeHop
In your sheet, open Extensions › MergeHop › Open MergeHop.
Pick template and folder
Choose the template, then choose a folder or click Create a MergeHop folder.
Make documents
Set the file name and output (Doc, PDF, or both), then click Make documents.
Quick answers.
The sidebar's Run diagnostics button checks your template, folder and sheet without changing anything.
The row says something "is in the Drive trash"
Restore the template or folder from the Drive trash, or choose another one in the sidebar. Then click Retry failed rows.
The row says "No permission"
Choose an output folder you can edit.
A placeholder stays as typed
Check that its name matches a column header, and that the whole placeholder is in one paragraph.
My template is a Word file
Open it in Google Docs and use File › Save as Google Docs first, then pick the Google Docs copy.
The PDF fails on a very large document
Google limits PDF exports to 10 MB. Make the Doc only, or reduce large images in the template.
New form responses are not getting documents
Check that Automatic for form responses is switched on in the sidebar. Failed or waiting rows are retried about once an hour, or click Retry failed rows.
I reached the free limit
The free plan makes 30 documents a month and resets on the first of the month. Rows that arrive after the limit are marked Paused, so nothing is lost. After the reset, click Retry failed rows. Pro is coming soon.
How do I start over?
Click Reset settings in the sidebar. It turns automatic mode off for this spreadsheet and clears the saved template, folder and file name. Your rows, status columns and files stay as they are.
Talk to a person.
Email support
Write to us at
[email protected]To help us fix it fast, please include:
- What you were doing
- The status text on the row
- Roughly when it happened, and your time zone
Keep private data private
Please do not send private data from your sheet. A screenshot of the sidebar or the status text is usually enough.